Refunds

1. In which scenarios does Couponssky.com issue refunds?

Refunds are issued by Couponssky.com only when :

The order is cancelled by the customer; or
The customer returns a product and requests for a refund

Further Returns are not applicable on all the products of the Seller displayed on Couponssky.com.

2. What is the amount that is Refunded to me ?

If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product.

3. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation, we will send you an acknowledgement via email to your registered email address.

To check the updated status of your refund you can call our customer care number at +1 ‪818.275.2035 (08.00 a.m. to 08.00 p.m./ 7 days a week). If you are a registered customer at www.Couponssky.com, then you can also check the status of your refund in the ‘My Account’ section of our site.

4. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via email at your registered email ID.

To check the updated status of your refund, you can call our customer care number at +1 ‪818.275.2035 (08.00 a.m. to 08.00 p.m. / 7 days a week). If you are a registered customer at www.Couponssky.com, then you can also check the status of your refund in the ‘My Account’ section of the site.

5. I’ve still not received the refund in my account even though Couponssky.com customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request, then be rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Couponssky.com customer care.

Alternatively, you can also check the status of your refund online at www.Couponssky.com in the ‘My Account’ section.

6. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by Couponssky.com’s Business Partner / Seller. You will get an e-mail from Couponssky.com when your return is accepted and your refund is processed.

7. How and where will I receive my refund amount?

Refunds on Couponssky.com are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

  • Credit Card/ Debit Card/ COD

If Credit card, Debit card or COD was used as the mode of payment while placing the order, the price paid of the product will be refunded (including the shipping charges) will be credited back to the respective credit/debit card account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Couponssky.com.

  • Cash on Delivery

If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of the product (including the shipping charges) through cheque in favour of the “billing name” provided at the time of placing the order or refund coupon.

8. Can I get a refund for a part of my order?

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products e.g. if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products’ i.e. either the jeans or the shirt including the shipping charge borne. However, if a product comprises multiple items as a bundle, the amount of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

9. I received my refund cheque; however, my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via e-mail at support@couponssky.com or over phone at our customer care number +1 818.275.2035 (08.00 a.m. to 08.00 p.m. / 7 days a week). Alternatively, you can a email us at support@couponssky.com Please do mention your order number and mobile number to help us serve you better.

Within a maximum of 10 working days of our receiving your intimation, we will dispatch you the fresh cheque in favour of the name requested by you.

10. I wanted to return a product. Will Couponssky.com refund the courier charges?

Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. The refund of courier freight charges, if applicable, will be paid through a Couponssky.com Gift Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.

11. How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending an email to your registered email address. You can also call our customer care number at +1 ‪818.275.2035 (08.00 a.m. to 08.00 p.m. / 7 days a week) and check the status of your refund. If you are a registered customer at www.Couponssky.com, you can also check the status of your refund in ‘My Account’ section of your account.

12. Are all products on Couponssky.com eligible for refund?

Yes. All products on Couponssky.com are eligible for a replacement/refund except the following Innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, facemasks , remote-controlled toys and their accessories, and any free/complimentary items received with the main order.

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Couponssky.com.

14. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at support@couponssky.com or over phone at our customer care number +1 ‪818.275.2035 (08.00 a.m. to 08.00 p.m. / 7 days a week). Alternatively, you can also send us a email at support@couponssky.com. Your order will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order value , as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you, you may l cancel the order by contacting us as mentioned above. Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier / logistics partner.

15. In which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by our Business Partner / Seller is not as per the process & guidelines given above and as mentioned.

 

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