return

RETURNS ARE NOW EVEN EASIER!

We want you to be completely satisfied with your order. If you are unhappy with your purchase, please read the details on how we can best assist you in completing a return & refund on returnable merchandise. To see a list of non-returnable merchandise.

What type of item would you like to return?

Couponssky.com® Purchase 

Please note: We reserve the right to research for the original purchase, and to limit or decline refunds. Refunds are not available on clearance, discontinued, and holiday/seasonal merchandise purchased in-store (i.e., product is no longer available in the store). Lost or damaged merchandise return cards are not replaceable. Gift cards and merchandise return cards are not redeemable for cash, unless required by state law.


In-Store Purchase Return Policy

Returns with a Receipt: If you are not satisfied with your purchase, simply return it along with your receipt. A full refund will be offered in the original method of payment, as a merchandise exchange, or on a merchandise return card. Check and debit card transactions are treated as cash payments. Cash refunds may not be available for amounts over $100. Gift cards and merchandise return cards are not redeemable for cash (unless required by state law). A gift card will be given as the return tender for all returns made using a gift receipt.

Returns without a Receipt: Refunds will be given at the item’s lowest price sold. Refunds will be in the form of a merchandise return card or merchandise exchange. Valid photo identification will be required.

To see a list of in-store purchases that does not qualify for a return or refund.


Www.Couponssky.com® Purchase Return Policy

If you are not satisfied with your order, Couponssky.com® will accept returns within 90 days of your purchase date on returnable merchandise. Please see the details below on how we can best assist you in completing a refund.


  • How to Return a Www.Couponssky.com® Order
  • How Refunds are Processed
  • How to Return Canada Orders


How to Return a Www.Couponssky.com® Order

Www.Couponssky.com® returns can be made by shipping the items back to one of our distribution centers. To ship orders to our customers as efficiently as possible, your items may have been sent from multiple locations. Not all item(s) ship from the same location. If your order was delivered in multiple packages, please verify the return shipping address on your packing slip for accurate information on where to ship the items you wish to return.

At this time, we are unable to process exchanges on Www.Couponssky.com® orders, or return Www.Couponssky.com® orders in-store.


  1. Complete the return portion of your packing slip.
  2. Package the completed return form and item(s) securely, in the original shipping box if possible.  Include your order number on the outside of the box.


  • Return using our prepaid label included in your original order to a FedEx Authorized Ship Center.  Not all packages have a prepaid label, if your package did not come with a label or you have misplaced it, you may ship the package on your own. $5 will be deducted from your return credit.
  • Send the package back on your own using UPS, USPS, or FedEx (we recommend you use tracking or delivery confirmation to make sure your package arrives).  You will be responsible for the return shipping fees.

To see a list of Www.Couponssky.com® purchases that do not qualify for a return or refund.

If the items are damaged or defective: Please contact Couponssky.com Customer Service at ‪1.818.275.2035, Monday-Saturday 9am-7pm, Pacific Time.


How Refunds are Processed

Upon receiving and processing your return, you will be credited the entire purchase price of the item(s), including any taxes or processing fees, where applicable. If your package came with a prepaid shipping label, a $5 shipping fee will be deducted from your refund.

Returns will be credited via the original form of payment, two to three weeks after they are received if returned within 90 days. If original form of payment was a gift card, a new gift card will be mailed to you within two to three weeks.

Please note: The original shipping and handling charges will only be refunded if the return is a result of our error.


Canada Orders

If you received your Www.Couponssky.com® order at a Canadian shipping address, please contact Couponssky.com Customer Service at ‪1.818.275.2035, Monday – Saturday 9am-7pm, Pacific Time so that we can assist in processing your return.

Please note, Revenue Canada will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from Couponssky.com. In a return transaction, you authorize the customs broker to endorse any refund check issued by Revenue Canada in your name, so that Couponssky.com can be reimbursed.


Gift Return Policy

Returns with a Gift Receipt: Items returned with a Gift Receipt can be processed in-store for a Gift Card as the returned tender. Couponssky.com and 3rd party Gift Cards are not redeemable for cash, unless required by state law. Read gift card terms & conditions.

Returns with a Packing Slip: Click here for directions on how to return a Www.Couponssky.com® order.

Returns without a Receipt: When a receipt is not present in-store with returnable merchandise, we still offer a refund at the product’s lowest price sold. Valid photo identification will be required. The refund can be provided in one of three ways:


  • Exchanged merchandise
  • Merchandise return card
  • Corporate-issued check, if the original purchase can be verified. Valid photo identification will be required.


Items Not Eligible for Return/Refund

Items not eligible for an In-Store or Online Return/Refund:


  • Clearance, discontinued and holiday/seasonal merchandise (i.e, product no longer available in the store).
  • Any item that is not in sellable condition.
  • Merchandise purchased at a closing or liquidating store. Closing and liquidating store receipts are specially colored and have a message printed on them stating that all sales are final.
  • Fabric or trim that has been cut, dyed or washed, fabric remnants or Home Décor fabric swatches.
  • Books and opened software, including cartridges, CDs, and DVDs, cannot be returned unless they are defective.
  • Personalized products can not be returned. Every order is custom printed for the person who ordered it and therefore can not be resold. If you received product that was flawed or damaged, we will be happy to work with you on a case by case basis. Please call ‪1.818.275.2035, Mon.-Sat. 9am-7pm PST, to determine return eligibility & process.
  • Skyline Custom Upholstered Headboards can not be returned. Every order is custom upholstered for the the person who ordered it and therefore can not be resold. This product does carry a 1-year manufacturer limited warranty.
  • Gift Cards

Please note: We reserve the right to research for the original purchase, and to limit or decline refunds. Refunds are not available on clearance, discontinued, and holiday/seasonal merchandise purchased in-store (i.e., product is no longer available in the store). Lost or damaged merchandise return cards are not replaceable. Gift cards and merchandise return cards are not redeemable for cash, unless required by state law.

 

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